SAP Managed Services offers companies an extended team of experienced and professional SAP experts who really know the technical “ins and outs” of SAP applications and helps organizations manage their SAP environment on a day-to-day basis.

The SAP Managed Services partner team works closely with a company’s internal IT team and key users to take care of routine support activities, improvements and enhancements, and the overall health of the SAP applications within the greater IT environment.

The relationship is set up based on an individual company’s needs for how they operate their SAP applications and where they need ongoing daily support. This usually takes place in the form of a responsibility assignment matrix or RACI matrix between a company and their SAP Managed Services partner.

A RACI matrix is the simplest and one of the most effective ways to define and document project roles and responsibilities between a company and its SAP Managed Services partner. Knowing exactly who is responsible, who is accountable, who needs to be consulted, and who must be kept informed at every step of managing SAP applications will significantly improve organizations who run SAP.